I'm unable to contact my customer

Did you try to give them a call using the button provided in the job details page, to no avail?

Learn how to contact your customer thru the NW Maids Pro app→ https://help.nwmaids.com/article/184-how-do-i-contact-my-customer

Please make sure you’re in an area with good service and using the phone number that’s associated with your account; otherwise, the phone calls won’t be routed through.

If you still can’t contact your customer, you should arrive at the address provided and try to follow their entry instructions (which are available in the Staff Notes or Customer Notes of the booking).

If you’re unable to enter their home, please wait for another half an hour - the customer might simply be running late, and you don’t want them to think you didn’t show up at all. If you checked in at the booking start time, and they haven’t communicated with you after a half an hour, feel free to leave the premises.

As long as your report the situation and check-out at the location, showing that you waited the full 30 minutes, you’ll receive a late booking cancellation payment. To create the report, contact NW Maids Support at support@nwmaids.com or (206) 535-1622