Booking entry issues

Are you having trouble getting into your customer’s home? If you haven’t checked the Staff Comments or Customer Comments on the booking, you can look there. If that method does not work, we recommend contacting the customer.

Learn how to contact your customer thru the NW Maids Pro app → https://help.nwmaids.com/article/184-how-do-i-contact-my-customer

If you don’t hear from them immediately please wait 30 minutes, after the booking start time, before leaving and checking out. Try contacting your customer a few more times. Remember not all of your customers have cell phones listed on their accounts. It's safest to text, call, and try the doorbell when reaching out.

If you haven't heard from your customer at the end of 30 minutes, feel free to go - you’ll earn a late customer cancellation payment.

Remember to alert NW Maids when you have issues completing a job as scheduled by contacting support@nwmaids.com or (206) 535-1622