Damaged or lost item

Sometimes, accidents happen. If you’ve damaged or lost a customer’s item, the best course of action is to alert them if they’re home or through your NW Maids Pro App when you’ve finished the job.

Direct the customer to file a claim through their NW Maids App or on the web to report the damaged or missing item. You’d be subject to a Damaged or Lost Item Fee to help cover the costs of the claim.

Think you were incorrectly charged a fee?→ https://help.nwmaids.com/article/250-how-to-avoid-fees-on-the-nw-maids-platform