I'm new and haven't been rated yet

Don’t stress! Sometimes customers forget to rate their professionals. If your rating is 0, this simply means you haven’t received any ratings. Next time you complete a job, perhaps you could politely remind your customer to leave a rating through the app.

Learn how to check your current rating→ https://help.nwmaids.com/article/277-where-can-i-find-my-current-rating