What you'll need to know before your first job!

Congratulations on claiming your first job through the NW Maids platform! We’re excited to be working with you!

Introduce yourself

Our top Pros let the client know who they are right away: i.e. "Hello, its *your name* here with NW Maids!" 

What our top Pros bring with them

• All cleaning supplies including vacuum
• ID / Drivers license (to get access to apartment buildings)
• Credit / debit card (to pay for parking)
• Phone charger

Learn which cleaning supplies top Pros bring with them→ https://help.nwmaids.com/article/333-do-i-need-to-bring-cleaning-supplies

Client has Questions

If the client has questions and you're not sure how to answer, top Pros will politely ask the client to call or email the NW Maids Support team.

Your First Job

We recommend familiarizing yourself with the job details prior to your arrival, this will help set you up for success and increase your customer ratings and tips! 

To view your upcoming bookings, log in to the NW Maids Pro App, and then tap 'View Bookings':

Then, tap 'Month' to see all your upcoming bookings for the next month:

To view a booking's details, tap the booking and then tap 'Show Details':

Then you will see the booking details:

This view will list the following information:

• Name of the Customer
• Address of the booking.
• Date and time of the booking.
• Description of the job. 

To view Staff Notes and Customer Notes, tap 'Notes':

• Additional Customer Contact information
• Entry instructions
• Any special instructions the customer would like you to know. 

Thank you for helping keep customers homes happier!