Checking in and out

The check-in and check-out buttons are used so that we’re able to verify your jobs, and help ensure your payments are accurate. If you’re having trouble getting the feature to work, make sure the location services on your phone are turned on. The feature will only work if the NW Maids Pro app can tell that you’re close to the customer’s address.

When you're first heading to a booking, tap on the booking in your schedule, tap Check In To Your appointment, and tap the On My Way button. This button will first be available one hour prior to the scheduled start time, and will let the customer know that they can expect you soon.

You will then see the On Way screen, where you can Select I Have Arrived to checkin, Call the customer, or select I'm Running Late:

Once you get to the booking select  I have Arrived to let your customer know you're ready to start.

You'll be asked to confirm your travel time:

You will then be shown any Customer or Staff Comments, including access / parking instructions:

You'll be able to check out once the job is complete. Select Check Out,  Complete Job, then Complete Checkout to finalize the process. This will let the customer know the job is done:

If there’s still an error, or you forgot to check-in or check-out, there’s no need to stress. As long as you let your customer know that you couldn't contact them and are leaving, you’ll still be paid for the job. 

There's no need to message NW Maids to let us know you had difficulty with check in and check out issues. Just remember to take the above steps!