I need to cancel or reschedule

If you’re unable to make it to a job, you can remove it without any penalty up to 48 hours in advance. Within 48 hours, though, and you may be subject to a late cancellation fee.

Note that professionals cannot reschedule a job on behalf of the customer. You are only able to remove yourself from a job. Furthermore, you should remove yourself as soon as you know you won’t be able to make it, in order to avoid a late cancellation fee.

Learn how to remove a job in the NW Maids Pro app without any penalty up to 48 hours in advance→ https://help.nwmaids.com/article/321-remove-a-job

To cancel or reschedule within 48 hours of the job start time, contact NW Maids Support @ support@nwmaids.com or (206) 535-1622