Customer Satisfaction
Customer Satisfaction
LESSON OVERVIEW:
In this lesson, you will learn how to keep your clients satisfied with your service.
QUICK SUMMARY
● Clients have the option to choose if they would like to have the same provider back or to try a few different providers until they find the right fit.
● We tell customers if they are unhappy to let us know within 24 hours of their service and we will connect them with their provider to address their concerns.
● Most providers offer the client a re-clean of any uncleaned areas or offer a discount off their service upon receiving a complaint.
● When we choose providers, we are very selective and choose to only work with cleaners who care about customers and their work completed.
● However, in the instance you don't get along with a client we can help mediate for you as well by relaying any messages or assisting you further when requested.
3 Most Common Complaints We See:
1. Client unexpectedly being charged a fee that they didn't feel they approved.
2. Lists not being done to their standards or Clients are unhappy due to an unfinished job
3. Last Min Rescheduling, No Shows or Being Late.