Appointments & Rescheduling
Appointments & Rescheduling
LESSON OVERVIEW
In this lesson, you will learn how appointments and rescheduling works. We will provide you an insight for better understanding.
QUICK OVERVIEW
APPOINTMENTS AND RESCHEDULING
1. Most clients have a 2 hr arrival window that is indicated in the job details. Top pros always double-check all these details in advance to ensure a prompt arrival.
2. Top service providers mark themselves as running late in the NW Maids Pro App if they are running behind.
Learn how to mark yourself as running late in the NW Maids Pro App:
https://help.nwmaids.com/article/189-im-running-late
ENTRY METHOD
● Lock box
● Garage Code
● Hidden Key
● Custom Note from the client
If none of these entry methods work, most providers call the clients to try to find an alternative entry method.
Learn how to contact your customer thru the NW Maids Pro App:
https://help.nwmaids.com/article/184-how-do-i-contact-my-customer
AGENCY POLICIES:
SICK OR UNAVAILABLE WITHIN 48 HRS OF APPOINTMENT:
Learn what to do if you need to cancel a job within 48 hours of the job:
https://help.nwmaids.com/article/190-i-need-to-cancel-or-reschedule
SICK OR UNAVAILABLE MORE THAN 48 HRS OF APPOINTMENT:
If you're sick or unavailable more than 48 hours in advance, simply remove the job in the NW Maids Pro App.
Learn how to remove a job in the NW Maids Pro App:
https://help.nwmaids.com/article/321-remove-a-job
IMPORTANT!
Keep in mind once you accept a job you are contractually obligated to complete the job, and agreed within the contract you would give reasonable notice which is more than 48 hours notice, if unavailable, or we can stop referring jobs to you, if used too much.