How do payments and fees work?

How do payments work?

Each week, our system tallies up the jobs you’ve completed from the previous Sunday thru Saturday, deducts any relevant fees, adds any tips you’ve been given, and issues a payment to the bank account you’ve set up. Payments are issued weekly after a week is completed and will usually reach your bank by the following Friday.

Using the calendar above as reference, this means that if you worked a booking on Wednesday, October 10th 2018 that would be part of the batch payment for the week of October 7th to October 13th. The payments for that week would be issued on the following Monday, October 22nd and would likely appear in your bank on October 26th. If you use CashApp (a Square Payments service) you can withdraw your money earlier (such as on Mon Oct 22) for a small fee, which is collected by Square. You should receive an email from them regarding this when you set up your Square account for direct deposit.

Learn how to check your Payments in the NW Maids Web Portal→ https://help.nwmaids.com/article/239-im-missing-payment-for-a-specific-job

How do fees work?

Fees are penalties deducted from your payment for a variety of reasons. Generally, fees are used to enforce platform standards. When you look at your payments, you might see fees for instances like lateness, or worse, not showing up. If you want to know more, look at the articles about each fee:

• Late cancellation fee
• Missed job fee
• Late arrival fee
• Early departure fee

To learn about our Cash Now payment option → https://help.nwmaids.com/article/232-what-is-cash-out-now

If you think you were incorrectly charged a fee → https://help.nwmaids.com/article/250-how-to-avoid-fees-on-the-nw-maids-platform